Can I deliver my own shipment to your warehouse or should I use your service?

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You may personally deliver your cargo to our warehouse or send it by courier (takyubin) or however means you wish. Prior to sending to our warehouse, you should make a reservation and get the warehouse's address.

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>Customs FAQ
32059

What is a Power of Attorney ? Is it needed ?

A power of attorney ("Ininjyo" in Japanese) gives a 3rd party the authority to… Read More...
30934

Can I clear Customs at my destination by myself?

Depending on country, and if sending a consolidated (CFS Container Freight… Read More...
57846

What is AMS, ISF ? and what does it mean ?

AMS = Advanced Manifest System (Shipping carriers must report their cargo to… Read More...
30309

Quarantine Inspection - what is this ?

Some countries have strict quarantine regulations and will inspect items to… Read More...
31134

Customs Duties & Excises - what are these ?

Most countries allow personal effects to be imported "duty free" but there are… Read More...
19842

What happens if the packing list doesn't match ?

If the number of items on the packing list is different to the number of items… Read More...
33408

What is a customs inspection ?

Customs have the right by law to inspect any shipment. This ranges from a… Read More...
41165

What is the difference between "Commercial" and "Personal Effects" customs clearances ?

Exports (from Japan) Personal effects and household goods clearances: Duty and… Read More...
29661

What Problems Will I face at Customs ?

Each country's customs regulations are different however provided prohibited… Read More...
>Payments FAQ
32654

Can I pay by credit card ?

Yes, using paypal, invoices can be paid using most major credit cards. A 4.2 %… Read More...
33688

How and when do I pay my invoice ?

Bank transfer to Moving Japan's bank account is the normal payment method.… Read More...
>Trucking FAQ
27765

Who loads the truck at my house?

Prices provided by Moving Japan include the truck and one driver. You are… Read More...
29074

Can I deliver my own shipment to your warehouse or should I use your service?

You may personally deliver your cargo to our warehouse or send it by courier… Read More...
29684

What type of trucks does MovingJapan.com have?

Moving Japan employs anything from a 1/4 truck up to a full size truck. All… Read More...
30043

Can I give my packing list to the driver?

No, the driver goes directly to the warehouse so do not give packing list or… Read More...
34260

What time is an AM pickup ?/Dropoff ?

Depending on location AM pickups & dropoffs are normally 10:30 AM ~ 15:00,… Read More...
>Storage FAQ
31021

What type of storage facilities does Moving Japan have?

All storage is dry and covered. Our warehouses are intended for short term… Read More...
29304

Your Holiday & Temporary Storage

Many customers wish to travel for a few weeks, or even months, prior to… Read More...
31587

If I make a mistake with my packing - can I go into the bonded warehouse to fix ?

Unfortunately No. Bonded warehouses are storage facilities and by law are… Read More...
29764

Will the warehouse accept goods that are inadequately packed ?

Fortunately no. They will also not accept packages without a shipping mark, or… Read More...
>Packing FAQ
25425

Can I use boxes with hand holes ?

No, boxes cannot arrive at warehouse with holes, rips or tears. Even if it has… Read More...
25948

Should I pack my drivers licence, Passport in packing boxes ?

Not a good idea. Very difficult to clear customs in Japan without a passport.… Read More...
28995

May I use second-hand (used) boxes for packing?

Yes, however, fruit and vegetable boxes are prohibited . (Do "not" use boxes… Read More...
23641

Should number of packed items match the Packing List inventory total number of items ?

Yes, Packing list total, and actual number of packed items must match. If they… Read More...
42082

What is a crate ? case ? lift van ? pallet ?

Crate Wooden Cases or Liftvans Pallet with clear film wrapping A liftvan (Or… Read More...
27468

Do I have to use Moving Japan's packing service to be insured?

No, you may pack for yourself and we encourage you to do so.   Read More...
27552

I have a bicycle, TV etc. How do I pack irregular sized items?

We suggest trying to contact the manufacturer for the original box it came in.… Read More...
31752

Can I send my suit case(s) ?

Yes, provided that: 1. There is a shipping mark. (It is possible to tape a… Read More...
20483

Can Moving Japan move my Piano ?

  Yes, utilizing professional Piano specialists, MovingJapan safely moves… Read More...
29373

What is the difference in packing for Air Shipments and Sea Shipments ?

Air shipments are rougher than sea shipments. Therefore stronger packing… Read More...
40000

Why should I use double ply international shipping boxes ?

Import terminal reports, "4 cartons were broken and 30 cartons dented-seems… Read More...
27811

Triwall casing for Antiques, Artwork, Glassware, Valuable items ?

Triwall Commercial Cases ~ Strong, robust, safe Come in various Sizes   For… Read More...
29008

What is the biggest item I can send ? Is there a weight limit ?

Size limits: For sea shipments, anything that can fit inside a standard 20 feet… Read More...
31654

Where can I get packing materials?

Tokyu Hands carries a large assortment of packing materials from cardboard… Read More...
33932

How important is it that the shipping marks on the boxes match the Packing List ?

Very important. In the event the shipment is inspected and contents do not… Read More...
26422

Can we pack items inside chest of drawers, cabinets etc or must they be empty?

There are advantages and disadvantages of packing inside furniture items… Read More...
29195

How much is MovingJapan.com`s Packing Service?

Packing service is priced with the following criteria in mind: Number of… Read More...
29564

Does MovingJapan.com sell packing supplies?

Yes, we offer packing supplies as a service, however, you may also purchase the… Read More...
19591

Does MovingJapan use hanger boxes for clothes packing?

    Many companies use hanger boxes and they are quite popular. MovingJapan… Read More...
36295

Can I use wooden tea boxes to ship in ? Plastic cases ?

No, there are severe quarantine restrictions on international shipping using… Read More...
35545

How do I pack my bike ?

We suggest getting a bicycle box from a cycle shop.. (Or make a new box with… Read More...
>Insurance FAQ
28828

Can I just insure the things I want and leave the other items with no value?

You cannot partially insure your shipment. Shippers often put a nominal value… Read More...
25652

How do I make a claim ?

If damage has occurred, take digital photo's and immediately contact the claim… Read More...
29250

What does Insurance cover ?

Marine insurance covers damage and loss in transit from Port warehouse to final… Read More...
28335

Do I have to have insurance ?

Yes, we cannot ship without insurance. As well as protecting you in the event… Read More...
>General FAQ
33885

Can I send alcohol? noodles? dry food? tea?

No, all food & beverage products are strictly prohibited and cannot be… Read More...
32164

How big is a container ? Big moves

  20’ Standard Dry Container - Household goods load capacity approx 28m3… Read More...
28755

Who can use MovingJapan.com's moving service?

To use Moving Japan's moving service you must either plan to leave Japan or… Read More...
28673

Does MovingJapan.com provide an air cargo service?

Yes, we do. When requesting a rate please advise: Japan address, destination… Read More...
33365

How big is a cubic meter ? Small moves

1m3 is about 23 small boxes Small Size: 46cm x 33cm x 29cm (0.044m3 per box)… Read More...
29354

Can I ship my friend's personal effects?

As long as he/she has left Japan in the last 3 months, he/she may still ship… Read More...
28894

Can MovingJapan.com ship motor cycles, cars?

Yes! When requesting a rate advise model, year, location in Japan, destination… Read More...
>Vehicle FAQ
30205

Can I pack items in the car ?

Roll On Roll Off Service: No, shipping companies prohibit items to be packed… Read More...
30885

How do I get a estimate?

Email or fax a copy of the vehicle`s shakensho (Car registration document) ,… Read More...
18879

How many cars can I send in a container ?

For commercial shipments it is possible to load 3, 4 sometimes 5 cars into a 40… Read More...
33625

Do you ship motorcycles ?

Yes, we ship a lot of motor cycles. They must be adequately prepared for… Read More...
20160

I have a car as well as personal effects. What do you suggest ?

Normally customers ship cars by specialised car carrier (Roll on Roll Off) and… Read More...
>Freight FAQ
30637

How much is a typical move to

We offer rates online. We suggest you (1) Request an E-Brochure (prices… Read More...
30196

How does MovingJapan.com determine the size of my shipment? Can I tell you the size?

First of all, the shipment size is determined by shipping company warehouse… Read More...
23769

How does Air Freight differ to sea freight ?

Air freight uses a volumetric weight calculation In accordance with IATA… Read More...
37108

Can I send Lithium Batteries ?

Lithium batteries may be considered hazardous. Unless there is a MSDS (… Read More...