Who loads the truck at my house?

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Prices provided by Moving Japan include the truck and one driver. You are encouraged to help load the truck. If additional labor is required, or items are too large for one person to handle please contact Moving Japan as special truck arrangements will be required.

Except for full service moves, all items must be packed with shipping mark identification, and be ready for immediate loading to truck.

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>Customs FAQ
13112

Can I clear Customs at my destination by myself?

Depending on country, and if sending a consolidated (CFS Container Freight… Read More...
14301

What is a customs inspection ?

Customs have the right by law to inspect any shipment. This ranges from a… Read More...
12652

What Problems Will I face at Customs ?

Each country's customs regulations are different however provided prohibited… Read More...
13745

What is a Power of Attorney ? Is it needed ?

A power of attorney ("Ininjyo" in Japanese) gives a 3rd party the authority to… Read More...
13319

Customs Duties & Excises - what are these ?

Most countries allow personal effects to be imported "duty free" but there are… Read More...
14924

What is the difference between "Commercial" and "Personal Effects" customs clearances ?

Exports (from Japan) Personal effects and household goods clearances: Duty and… Read More...
3371

What happens if the packing list doesn't match ?

If the number of items on the packing list is different to the number of items… Read More...
12802

Quarantine Inspection - what is this ?

Some countries have strict quarantine regulations and will inspect items to… Read More...
21257

What is AMS, ISF ? and what does it mean ?

AMS = Advanced Manifest System (Shipping carriers must report their cargo to… Read More...
>Payments FAQ
14607

Can I pay by credit card ?

Yes, using paypal, invoices can be paid using most major credit cards. A 4.2 %… Read More...
14987

How and when do I pay my invoice ?

Bank transfer to Moving Japan's bank account is the normal payment method.… Read More...
>Trucking FAQ
12120

Can I deliver my own shipment to your warehouse or should I use your service?

You may personally deliver your cargo to our warehouse or send it by courier… Read More...
12395

What type of trucks does MovingJapan.com have?

Moving Japan employs anything from a 1/4 truck up to a full size truck. All… Read More...
13194

Can I give my packing list to the driver?

No, the driver goes directly to the warehouse so do not give packing list or… Read More...
17015

What time is an AM pickup ?/Dropoff ?

Depending on location AM pickups & dropoffs are normally 10:30 AM ~ 15:00,… Read More...
10698

Who loads the truck at my house?

Prices provided by Moving Japan include the truck and one driver. You are… Read More...
>Storage FAQ
12831

Will the warehouse accept goods that are inadequately packed ?

Fortunately no. They will also not accept packages without a shipping mark, or… Read More...
13081

Your Holiday & Temporary Storage

Many customers wish to travel for a few weeks, or even months, prior to… Read More...
13708

If I make a mistake with my packing - can I go into the bonded warehouse to fix ?

Unfortunately No. Bonded warehouses are storage facilities and by law are… Read More...
13258

What type of storage facilities does Moving Japan have?

All storage is dry and covered. Our warehouses are intended for short term… Read More...
>Packing FAQ
17497

How do I pack my bike ?

We suggest getting a bicycle box from a cycle shop.. (Or make a new box with… Read More...
15044

How important is it that the shipping marks on the boxes match the Packing List ?

Very important. In the event the shipment is inspected and contents do not… Read More...
13654

Where can I get packing materials?

Tokyu Hands carries a large assortment of packing materials from cardboard… Read More...
10171

I have a bicycle, TV etc. How do I pack irregular sized items?

We suggest trying to contact the manufacturer for the original box it came in.… Read More...
3700

Does MovingJapan use hanger boxes for clothes packing?

    Many companies use hanger boxes and they are quite popular. MovingJapan… Read More...
12510

Why should I use double ply international shipping boxes ?

Import terminal reports, "4 cartons were broken and 30 cartons dented-seems… Read More...
10815

Should I pack my drivers licence, Passport in packing boxes ?

Not a good idea. Very difficult to clear customs in Japan without a passport.… Read More...
8853

Triwall casing for Antiques, Artwork, Glassware, Valuable items ?

Triwall Commercial Cases ~ Strong, robust, safe Come in various Sizes   For… Read More...
13457

What is the difference in packing for Air Shipments and Sea Shipments ?

Air shipments are rougher than sea shipments. Therefore stronger packing… Read More...
12744

May I use second-hand (used) boxes for packing?

Yes, however, fruit and vegetable boxes are prohibited . (Do "not" use boxes… Read More...
12516

How much is MovingJapan.com`s Packing Service?

Packing service is priced with the following criteria in mind: Number of… Read More...
11756

Do I have to use Moving Japan's packing service to be insured?

No, you may pack for yourself and we encourage you to do so.   Read More...
9555

Can I use boxes with hand holes ?

No, boxes cannot arrive at warehouse with holes, rips or tears. Even if it has… Read More...
18922

Can I use wooden tea boxes to ship in ? Plastic cases ?

No, there are severe quarantine restrictions on international shipping using… Read More...
11393

What is the biggest item I can send ? Is there a weight limit ?

Size limits: For sea shipments, anything that can fit inside a standard 20 feet… Read More...
12798

Does MovingJapan.com sell packing supplies?

Yes, we offer packing supplies as a service, however, you may also purchase the… Read More...
3837

Can Moving Japan move my Piano ?

  Yes, utilizing professional Piano specialists, MovingJapan safely moves… Read More...
18892

What is a crate ? case ? lift van ? pallet ?

Crate Wooden Cases or Liftvans Pallet with clear film wrapping A liftvan (Or… Read More...
7553

Should number of packed items match the Packing List inventory total number of items ?

Yes, Packing list total, and actual number of packed items must match. If they… Read More...
10041

Can we pack items inside chest of drawers, cabinets etc or must they be empty?

There are advantages and disadvantages of packing inside furniture items… Read More...
15123

Can I send my suit case(s) ?

Yes, provided that: 1. There is a shipping mark. (It is possible to tape a… Read More...
>Insurance FAQ
10210

How do I make a claim ?

If damage has occurred, take digital photo's and immediately contact the claim… Read More...
12004

Can I just insure the things I want and leave the other items with no value?

You cannot partially insure your shipment. Shippers often put a nominal value… Read More...
11797

Do I have to have insurance ?

Yes, we cannot ship without insurance. As well as protecting you in the event… Read More...
13126

What does Insurance cover ?

Marine insurance covers damage and loss in transit from Port warehouse to final… Read More...
>General FAQ
12325

Can MovingJapan.com ship motor cycles, cars?

Yes! When requesting a rate advise model, year, location in Japan, destination… Read More...
15926

Can I send alcohol? noodles? dry food? tea?

No, all food & beverage products are strictly prohibited and cannot be… Read More...
13995

How big is a container ? Big moves

  20’ Standard Dry Container - Household goods load capacity approx 28m3… Read More...
12270

Can I ship my friend's personal effects?

As long as he/she has left Japan in the last 3 months, he/she may still ship… Read More...
11860

Does MovingJapan.com provide an air cargo service?

Yes, we do. When requesting a rate please advise: Japan address, destination… Read More...
12761

Who can use MovingJapan.com's moving service?

To use Moving Japan's moving service you must either plan to leave Japan or… Read More...
15735

How big is a cubic meter ? Small moves

1m3 is about 23 small boxes Small Size: 46cm x 33cm x 29cm (0.044m3 per box)… Read More...
>Vehicle FAQ
12691

Can I pack items in the car ?

Roll On Roll Off Service: No, shipping companies prohibit items to be packed… Read More...
3712

I have a car as well as personal effects. What do you suggest ?

Normally customers ship cars by specialised car carrier (Roll on Roll Off) and… Read More...
14531

Do you ship motorcycles ?

Yes, we ship a lot of motor cycles. They must be adequately prepared for… Read More...
13575

How do I get a estimate?

Email or fax a copy of the vehicle`s shakensho (Car registration document) ,… Read More...
3407

How many cars can I send in a container ?

For commercial shipments it is possible to load 3, 4 sometimes 5 cars into a 40… Read More...
>Freight FAQ
13372

How does MovingJapan.com determine the size of my shipment? Can I tell you the size?

First of all, the shipment size is determined by shipping company warehouse… Read More...
8135

How does Air Freight differ to sea freight ?

Air freight uses a volumetric weight calculation In accordance with IATA… Read More...
13418

How much is a typical move to

We offer rates online. We suggest you (1) Request an E-Brochure (prices… Read More...
17341

Can I send Lithium Batteries ?

Lithium batteries may be considered hazardous. Unless there is a MSDS (… Read More...