Do I have to have insurance ?

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Yes, we cannot ship without insurance. As well as protecting you in the event of damage it is a safeguard in the event your cargo damages others.

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>Customs FAQ
36414

Quarantine Inspection - what is this ?

Some countries have strict quarantine regulations and will inspect items to… Read More...
50337

What is the difference between "Commercial" and "Personal Effects" customs clearances ?

Exports (from Japan) Personal effects and household goods clearances: Duty and… Read More...
91601

What is AMS, ISF ? and what does it mean ?

AMS = Advanced Manifest System (Shipping carriers must report their cargo to… Read More...
36950

Can I clear Customs at my destination by myself?

Depending on country, and if sending a consolidated (CFS Container Freight… Read More...
38054

What is a Power of Attorney ? Is it needed ?

A power of attorney ("Ininjyo" in Japanese) gives a 3rd party the authority to… Read More...
39804

What is a customs inspection ?

Customs have the right by law to inspect any shipment. This ranges from a… Read More...
35896

What Problems Will I face at Customs ?

Each country's customs regulations are different however provided prohibited… Read More...
26517

What happens if the packing list doesn't match ?

If the number of items on the packing list is different to the number of items… Read More...
37544

Customs Duties & Excises - what are these ?

Most countries allow personal effects to be imported "duty free" but there are… Read More...
>Payments FAQ
39252

Can I pay by credit card ?

Yes, using paypal, invoices can be paid using most major credit cards. A 4.2 %… Read More...
40256

How and when do I pay my invoice ?

Bank transfer to Moving Japan's bank account is the normal payment method.… Read More...
>Trucking FAQ
35080

Can I deliver my own shipment to your warehouse or should I use your service?

You may personally deliver your cargo to our warehouse or send it by courier… Read More...
40261

What time is an AM pickup ?/Dropoff ?

Depending on location AM pickups & dropoffs are normally 10:30 AM ~ 15:00,… Read More...
33775

Who loads the truck at my house?

Prices provided by Moving Japan include the truck and one driver. You are… Read More...
35967

Can I give my packing list to the driver?

No, the driver goes directly to the warehouse so do not give packing list or… Read More...
35562

What type of trucks does MovingJapan.com have?

Moving Japan employs anything from a 1/4 truck up to a full size truck. All… Read More...
>Storage FAQ
35092

Your Holiday & Temporary Storage

Many customers wish to travel for a few weeks, or even months, prior to… Read More...
39177

What type of storage facilities does Moving Japan have?

All storage is dry and covered. Our warehouses are intended for short term… Read More...
37407

If I make a mistake with my packing - can I go into the bonded warehouse to fix ?

Unfortunately No. Bonded warehouses are storage facilities and by law are… Read More...
41753

Will the warehouse accept goods that are inadequately packed ?

Fortunately no. They will also not accept packages without a shipping mark, or… Read More...
>Packing FAQ
35393

Does MovingJapan.com sell packing supplies?

Yes, we offer packing supplies as a service, however, you may also purchase the… Read More...
25578

Does MovingJapan use hanger boxes for clothes packing?

    Many companies use hanger boxes and they are quite popular. MovingJapan… Read More...
33267

I have a bicycle, TV etc. How do I pack irregular sized items?

We suggest trying to contact the manufacturer for the original box it came in.… Read More...
31378

Should I pack my drivers licence, Passport in packing boxes ?

Not a good idea. Very difficult to clear customs in Japan without a passport.… Read More...
56441

Why should I use double ply international shipping boxes ?

Import terminal reports, "4 cartons were broken and 30 cartons dented-seems… Read More...
49339

What is a crate ? case ? lift van ? pallet ?

Crate Wooden Cases or Liftvans Pallet with clear film wrapping A liftvan (Or… Read More...
33067

Do I have to use Moving Japan's packing service to be insured?

No, you may pack for yourself and we encourage you to do so.   Read More...
35458

What is the biggest item I can send ? Is there a weight limit ?

Size limits: For sea shipments, anything that can fit inside a standard 20 feet… Read More...
29678

Should number of packed items match the Packing List inventory total number of items ?

Yes, Packing list total, and actual number of packed items must match. If they… Read More...
37838

Can I send my suit case(s) ?

Yes, provided that: 1. There is a shipping mark. (It is possible to tape a… Read More...
46860

How do I pack my bike ?

We suggest getting a bicycle box from a cycle shop.. (Or make a new box with… Read More...
42311

Can I use wooden tea boxes to ship in ? Plastic cases ?

No, there are severe quarantine restrictions on international shipping using… Read More...
34997

May I use second-hand (used) boxes for packing?

Yes, however, fruit and vegetable boxes are prohibited . (Do "not" use boxes… Read More...
35373

What is the difference in packing for Air Shipments and Sea Shipments ?

Air shipments are rougher than sea shipments. Therefore stronger packing… Read More...
35083

How much is MovingJapan.com`s Packing Service?

Packing service is priced with the following criteria in mind: Number of… Read More...
40464

Can I use boxes with hand holes ?

No, boxes cannot arrive at warehouse with holes, rips or tears. Even if it has… Read More...
40077

How important is it that the shipping marks on the boxes match the Packing List ?

Very important. In the event the shipment is inspected and contents do not… Read More...
32281

Can we pack items inside chest of drawers, cabinets etc or must they be empty?

There are advantages and disadvantages of packing inside furniture items… Read More...
39854

Where can I get packing materials?

Tokyu Hands carries a large assortment of packing materials from cardboard… Read More...
37673

Triwall casing for Antiques, Artwork, Glassware, Valuable items ?

Triwall Commercial Cases ~ Strong, robust, safe Come in various Sizes   For… Read More...
47131

Can Moving Japan move my Piano ?

  Yes, utilizing professional Piano specialists, MovingJapan safely moves… Read More...
>Insurance FAQ
34190

Do I have to have insurance ?

Yes, we cannot ship without insurance. As well as protecting you in the event… Read More...
35172

What does Insurance cover ?

Marine insurance covers damage and loss in transit from Port warehouse to final… Read More...
31432

How do I make a claim ?

If damage has occurred, take digital photo's and immediately contact the claim… Read More...
34694

Can I just insure the things I want and leave the other items with no value?

You cannot partially insure your shipment. Shippers often put a nominal value… Read More...
>General FAQ
39627

How big is a cubic meter ? Small moves

1m3 is about 23 small boxes Small Size: 46cm x 33cm x 29cm (0.044m3 per box)… Read More...
34310

Does MovingJapan.com provide an air cargo service?

Yes, we do. When requesting a rate please advise: Japan address, destination… Read More...
34716

Can MovingJapan.com ship motor cycles, cars?

Yes! When requesting a rate advise model, year, location in Japan, destination… Read More...
40417

Can I send alcohol? noodles? dry food? tea?

No, all food & beverage products are strictly prohibited and cannot be… Read More...
34623

Who can use MovingJapan.com's moving service?

To use Moving Japan's moving service you must either plan to leave Japan or… Read More...
38310

How big is a container ? Big moves

  20’ Standard Dry Container - Household goods load capacity approx 28m3… Read More...
35674

Can I ship my friend's personal effects?

As long as he/she has left Japan in the last 3 months, he/she may still ship… Read More...
>Vehicle FAQ
39019

Do you ship motorcycles ?

Yes, we ship a lot of motor cycles. They must be adequately prepared for… Read More...
26007

I have a car as well as personal effects. What do you suggest ?

Normally customers ship cars by specialised car carrier (Roll on Roll Off) and… Read More...
36197

How do I get a estimate?

Email or fax a copy of the vehicle`s shakensho (Car registration document) ,… Read More...
35217

Can I pack items in the car ?

Roll On Roll Off Service: No, shipping companies prohibit items to be packed… Read More...
24128

How many cars can I send in a container ?

For commercial shipments it is possible to load 3, 4 sometimes 5 cars into a 40… Read More...
>Freight FAQ
29081

How does Air Freight differ to sea freight ?

Air freight uses a volumetric weight calculation In accordance with IATA… Read More...
35405

How does MovingJapan.com determine the size of my shipment? Can I tell you the size?

First of all, the shipment size is determined by shipping company warehouse… Read More...
36047

How much is a typical move to

We offer rates online. We suggest you (1) Request an E-Brochure (prices… Read More...
44835

Can I send Lithium Batteries ?

Lithium batteries may be considered hazardous. Unless there is a MSDS (… Read More...